Terms & Conditions
Q Car Operations & Procedures - How We Run!
At Q Car, we’ve worked hard at establishing an excellent reputation for reliability, customer service and value. We always endeavor to exceed the expectations of clients and believe it’s helpful for people to have some understanding as to how we work.
Unlike taxis and most large hire car companies, Q Car manages a medium sized fleet of high quality vehicles and professional drivers. For the benefit of all our customers we adopt various operational procedures necessary to maintain the highest possible standards.
These are outlined as follows:
BOOKINGS
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Booking online via the Q Car website is our preferred method for receiving and providing confirmation of transfer requests.
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Bookings via email and telephone are also welcomed at any time.
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Bookings for transfers required within 24 hours must be made via telephone and preferably in addition to written advice either via email or the Q Car Website.
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Customers are advised to telephone Q Car if confirmation of a booking has not been received within 24 hours of the requested transfer pick-up time.
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A booking is valid only upon receiving confirmation from Q Car.
CHANGES & CANCELLATIONS
Q Car does not seek to unnecessarily apply penalties for changes or cancellations and rarely does so. On some occasions however, where such changes/cancellations adversely affect our operations, we do reserve the right to recover part or full payment based on the following terms:
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Changes, cancellations and attempted changes (changes that cannot be accommodated), should be advised during normal business hours (9am to 5.30pm - Mon - Fri) and with not less than 4 hours advance notice of the original scheduled pick-up time or current scheduled pick-up time (whichever is earlier).
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Where a change, cancellation or attempted change is not advised during normal business hours and/or is received within 4 hours of the original pick-up time, Q Car may retain a fee or seek to recover an amount of $35 or 75% of the original fare value (whichever is the greater). Where no such notice has been provided, the full charge will apply.
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Changes, cancellations and attempted changes to 'Hourly Hire' bookings, should be advised during normal business hours and with not less than 2 full working days notice of the originally scheduled pick-up time.
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Some changes advised and accepted within the minimum required notice may (at the discretion of Q Car) be charged an additional fee of $5 for the change.
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No refund of a difference in fare will apply to an accepted change that would ordinarily result in a lower fare for changes received within the minimum advance notice required.
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Notification of any cancellation or change is deemed not to have been received by Q Car unless the client is provided with confirmation (written or verbal) of receipt of such an amendment by Q Car.
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Booking changes resulting in a higher fare and/or more restrictive terms and conditions shall, for the purpose of determining any subsequent change or cancellation penalty, inherit and retain the highest fare and most restrictive conditions as may have applied at any time throughout the history of that particular transfer booking.
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A refund may not apply where passengers fail to meet their Q Car vehicle/driver within 10 minutes folowing the originally scheduled pick-up time. An exception applies in the form of a 20 minute grace period for transfer bookings meeting a specified Adelaide Airport domestic flight arrival and 30 minutes for meeting a specified international flight arrivals. This time is calculated from the actual time of flight arrival.
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Unless a specific duration of waiting time has been pre-booked, Q Car cannot guarantee the availability of a booked car/driver beyond the aforementioned garce periods. Should clients anticipate a possible delay beyond 10 minutes of the scheduled pick-up time, they are strongly advised to pre-book whatever amount of waiting time they feel appropriate in order to guarantee the driver's availability.
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In the event that Q Car is unable to accommodate waiting time beyond the aforementioned grace periods, the transfer will be deemed to have been forfeited by the passenger and the full charge (sometimes in addition to waiting time) may apply.
- The above conditions apply for both Q Car Account Holders and Non-Account customers.
FARES & PRICING
A schedule outlining Q Car fares and fees is available upon request. Example fares for specific point to point transfer journeys can also be provided.